Privacy Policy

Last updated: June 2026

Malaysia eVisa is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

1. Information We Collect

We collect the following types of information:

Personal Identification Information
  • Full name, date of birth, gender, nationality
  • Passport number, issue date, expiry date
  • Email address, phone number, postal address
Travel Information
  • Travel dates, purpose of visit, accommodation details
  • Flight details (for MDAC applications)
Technical Information
  • IP address, browser type, device information
  • Cookies and usage data
2. How We Use Your Information
  • To process and submit your visa or MDAC application.
  • To communicate with you regarding your application status.
  • To send confirmation emails and important notices.
  • To improve our services and website functionality.
  • To comply with legal obligations.
  • To prevent fraud and ensure security.
3. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

  • Malaysian Immigration Authorities — for visa processing purposes.
  • Payment Processors (Razorpay, Stripe) — for secure payment processing.
  • Cloud Storage (AWS S3) — for document storage with encryption.
  • Law enforcement agencies if required by law.
4. Data Security

We implement industry-standard security measures including SSL encryption, secure cloud storage, and access controls to protect your personal data. However, no method of transmission over the internet is 100% secure.

5. Cookies

We use cookies to enhance your browsing experience, remember session information, and analyse website traffic. You can disable cookies in your browser settings, though this may affect certain functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Application data is typically retained for 5 years.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal obligations).
  • Withdraw consent for marketing communications.
8. Contact Us

For any privacy-related questions, please contact us at visa@malaysiavisa.org.in or visit our Contact Us page.